Terms & conditions

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1.1 Payment Option 1 means we would require a 50% deposit to hold your date and secure your booking.  

1.2. Due to your date being held the 50% deposit is non-refundable.  

1.3. The remainder would need to be settled at the latest of 14 days before the day of hire.

2.1. Payment Option 2 gives you the option of saving 10% off all hired items when paying in full.  

2.2. This is only available on an initial booking and when hiring 2 or more items on the same quote and does not include the delivery charge listed on the invoice.  The discount is not available when making any future adjustments.

2.3. If you later decide to cancel your booking the 50% deposit shown on your invoice would be non-refundable.  See cancellation below.

3.1. We are currently trialing a new payment option of pay monthly.  

3.2. This gives you the option to pay monthly via a recurring card payment, taken on the same date each month.  

3.3. There is an additional service charge of 10% with this option.  

3.4. The total amount is spread over 10 months.  

3.5. If a payment is declined you would be notified and the payment would be attempted again 7 days later.  If this second attempt again fails your booking would be cancelled and any deposit (up to 50%) would be non-refundable.  

3.6. We do not carry out any credit checks or searches and only set up a recurring card payment for a fixed date.

4.1. A damage deposit may be applicable to certain bookings.  This currently only includes our Garden Games but may change in the future.  The damage deposit amount is £50 and must be paid by card 14 days before hire.  This is held by us and once all items have been collected, the deposit will be refunded to the card within 14 days.

4.2. We have had a small number of occasions  when items have become badly damaged.  This can lead to us having to cancel bookings until we can restore them back ready for hire.  In the event that an item becomes badly damaged against the terms and conditions agreed here, there will be a charge of up to  £100.  We feel this is a fair amount for the repair of the item and potentially towards any refunds due to cancellations.

4.3  Our garden games must be kept as they were set up.  Parts from the games must only be used as intended and not be thrown around as this can cause damage and items to go missing.  Any missing parts will be chargeable from the damage deposit that is held.  Children must be supervised around the games and they must only be used as intended.

5.1. All of our electrical items and letters are PAT tested and Handmade Creations - Kent Wedding & Event Hire holds public liability insurance.  

5.2. Copies of these certificates can be requested. 

6.1. Unless otherwise agreed we always aim to deliver our 'Day Hire' items by around 10am and return to collect them at the end of the evening.  

6.2. Once delivered and set up the items should NOT BE MOVED.  This is to prevent them being damaged or causing any damage.  

6.3. As above, in the event that an item becomes badly damaged against the terms and conditions agreed here, there will be a charge of £100.  We feel this is a fair amount for the repair of the item and potentially towards any refunds due to cancellations. 

7.1. All of our letters and numbers are handmade by us. 

7.2. They are PAT tested as required and covered by our public liability insurance. 

7.3. Letters/Numbers are powered by 240v mains power and for this reason are for indoor use only.  

7.4. They may be used outside under cover and you will need to confirm this with us before booking. 

7.5. Each letter uses 1w LED bulbs which remain cold to touch. The bulbs should not be removed and only replaced with spare LED bulbs provided.

7.6. The letters and numbers must be placed on a safe even surface to avoid them falling and causing injury. 

7.7. Once set up they must NOT BE MOVED. 

7.8. Children must always be supervised around the lights and must not climb on them. 

7.9. Handmade Creations – Kent Wedding & Event Hire is not responsible for any damage or injury caused by going against these terms and conditions.  Any damage caused will be subject to a charge. See Damages.

8.1. Our Sweet Cart alone includes artificial flowers and fairy lights attached and a selection of scoops and tongs.  These must remain with the sweet cart but if requested, we can remove them before the day of hire. 

8.2. We do not produce any food items and all sweets and donuts are produced by other manufacturers. 

8.3. You must inform us of any allergies.  

8.4. All glassware on the sweet cart must remain on the sweet cart. 

8.5. Children must always be supervised to avoid them selecting any sweets that may present a choking hazard.

8.6. We always aim to provide the sweets requested but in some circumstances this may not be possible. Handmade Creations – Kent Wedding & Event Hire reserve the right to provide an alternative.  

9.1. When booking you are accepting that 50% of the invoice total (the deposit required to secure your booking and shown on your invoice) will be non-refundable in the event that you cancel.  This is because we will hold and secure the date for you and turn away other bookings. 

9.2. Please bear in mind that if you have decided to add additional items at a later date you may have more than one invoice.  

9.3. In the event that you cancel your booking or an item from your booking - we will refund any money paid over the 50% deposit shown on your invoice unless:

-It is less than 8 weeks notice in which the entire booking becomes non-refundable.   

9.4. You can also cancel single items off your invoice.  The same conditions apply as above.  This refund will be calculated from the total amount paid on the invoice.

9.5. If the invoice was paid in full (saving you 10% from the invoice total) we will deduct 10% from each of the item(s) to show the actual amount that was paid.  For any item(s) that are to be cancelled - 50% from this discounted amount would be refunded.  A full breakdown of this can be requested for any refunds.

9.6.If only the 50% deposit has been paid to secure your booking then you will not be entitled to a refund.  

9.7. If you are looking to move your booking to a later date we will do our best to accommodate this and please contact us as soon as possible to check future availability.

**COVID 19 Cancelations:  We are doing our very best at present to postpone as many bookings as possible and there is no charge for this.  In the event that you decide to cancel, your booking will be subject to the terms and conditions above.  If your venue is closed (not open or holding any receptions/events due to Government guidelines) on the date of your booking you will be offered a full refund.

All refunds can take up to 14 days to be processed.

10.1 All items unless otherwise stated are for hire only and remain the property of Handmade Creations – Kent Wedding & Event Hire.

 11.1 The Marquee is available for use only on the hire date. 

 11.2 All booking enquiries must complete our online enquiry form and include images of where the Marquee will be set up.  The more images the better to help us determine if the area is suitable.

11.3 The area for set up must be level, firm and free from any obstructions.  Access must be available

11.4 A 50% deposit is required to secure the booking.  The balance will be due 14 days before hire.  At this time, before the balance is settled, we can determine if any bad weather/high winds are expected.  If extremely high winds are present on the day and a decision is made that it would not be safe to erect the marquee, resulting in the booking being cancelled and a full refund will be issued. 

11.5 Our Marquees measure 4m wide by 6m or 12m long.  An additional area of 1m around the marquee is required to ensure access for securing and anchoring.

11.6 Our premium hire includes white ceiling drapes, white swags, artificial grass flooring, uplighting and a 2kw heater.

11.7 An additional damage deposit of £100 is required and to be paid 14 days before hire.  This payment is to be made via our secure online card payment system and refunded following collection. The refunded payment can take up to 5 days to complete.

11.8 We cannot be held responsible for damage to concealed or buried pipes, cables or other services or features unless their positions have been clearly marked on the site by the Hirer.

11.9 We cannot be held responsible for damage to garden furniture, ornaments and other items which should be removed from the site before we arrive to commence erecting or clearing the equipment.

11.10 The hirer is responsible in ensuring the Marquee is empty before the arranged collection time.

11.11 Any quotation including the use of heating or lighting is made on the assumption that a suitable and sufficient power point is available within 25 meters of the Marquee.

11.12 The hire charges do not include any repairs or making good that may be required to the site.